For Defective Merchandise
Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items. Please check your order for defects immediately upon arrival, as there are absolutely no returns after 15 days from receipt of order. In the event that you receive defective merchandise (defects unrelated to imprint), please contact us immediately and we will work diligently to resolve the issue.
For Imprint Errors
Orders with imprint errors or incorrect products will be reproduced free of charge. We will also arrange for pickup of the misprinted items at no cost to you.
After your order and artwork has been approved, we submit it to the factory for printing. We understand that occasionally a situation may arise where a change needs to be made after art approval. Should this occur, we will do our best to notify the factory of the change before production begins. You may incur setup fees if your merchandise has entered the production process. Unfortunately, we are unable to cancel or change your order once production has begun. Should you no longer require your ordered materials after production, you will be liable for the full cost of the items.
Overruns and Underruns
Due to the nature of the printing methods used to produce your personalized products, some items may have slight over or under runs. Image Promotions makes every effort to minimize this occurrence. The industry standard is ± 5% in most cases. You will only be charged for the actual quantity shipped. Please contact us if you have any questions regarding your specific order.